Help us help you to break the chain of being over-committed

How to dispute incorrect information on your Credit Profile

In terms of the new national credit Act, you are entitled to dispute any inaccurate information held by a registered credit bureau.

Here's how you do it.

Step 1

Request a copy of your credit report from all of the major credit bureau or from another provider like Credit Salvage Corporation SA (Pty) Ltd Credit Clearance department. These are all typically accessible through the Internet.

Step 2

Go through your profile carefully and scrutinise your report thoroughly. Highlight all information you do not recognize or that appear to be incorrect.

Step 3

Call the credit bureau company reporting the information in question and request you want to dispute the previously highlighted information. Supply the credit bureau with as much information as possible. The credit bureau will provide you with a reference number and in terms of legislation they have 20 working days to investigate

Step 4

Should the credit bureau not remove the information as per your request and you are unhappy with their explanation you may then take it further to the credit ombudsman.

Step 5

Request a copy of your credit report annually to keep on top of the situation.



  • Supply the credit bureau with as much information as possible and keep the reference number supplied from the credit bureau as the credit ombudsman will only investigate after you have consulted with the credit bureau in question.
  • Should you have any difficulties in disputing any incorrect information contact us and our Credit Clearance department will be happy to assist.

  • We specialise in Credit Clearance, ITC Clearance, Debt counselling and Debt review removals


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What is debt counselling

What is debt counselling and Debt Review and what is the process?

Debt Review is a process that's used to help over-indebted consumers pay off debt. Debt review is the consultation, negotiations, financial education, budgeting and the use of various tools to negotiate with credit providers. The goal of debt review is to assist struggling consumers reduce and pay off debt. Debt review got introduced and enforced in 2007 by the national credit act. The introduction of debt review to over-indebted consumers meant these consumers can now seek financial and bad debt relief. Over indebted consumers can, therefore, safeguard their assets without having the fear of repossession.

Debt Review gets performed by a registered debt counsellor through certain sections of the National Credit Act 34. The National Credit Regulator is the only governing body tasked with the registration of debt counsellors. Complaints about debt counsellors get investigated by the NCR at the National Credit Regulator. Ensure that you only use the services of a registered debt counsellor.

The easy process of Debt Counselling

Step 1: Consultation

The first step is the important consultation process where the debt counsellor will meet and discuss your personal circumstances and explain the debt Review process in detail. The consultation will be in person at the debt counselling offices, or via a telephonic consultation. Should you be comfortable with the Debt Review process, a formal application gets completed and the debt counsellor will discuss your budget. A debt counsellor is not permitted to force or coax you to go under debt counselling.

Step 2: Establish if you are Over-indebted

With your application, you will provide proof of income and bank statements. The debt counsellor will take your income and necessary living expenses into account, and determine what disposable income will be available to pay back the credit providers.

Necessary Living expenses examples are the following:

  • Rental
  • Electricity
  • Transport costs
  • Groceries
  • School fees

The debt counsellor will approach your creditors and notify them of your debt review application. The Debt counsellor will request a certificate of balance. This COB will state the balance outstanding, interest rate and monthly instalment.

The debt counsellor will now be able to determine if you are over-indebted. This determination will show if you will qualify for a reduced repayment plan under debt review. If there is evidence that you are not over-indebted your application for debt counselling will get declined.

Step 3: Restructured Repayment Plan

Should your application for debt counselling be successful you will get declared over-indebted. The debt counsellor will now start the negotiating process by sending a proposal to your credit providers. In this proposal, the debt counsellor will recommend a reduced instalment, reduced interest rates and reduced fees.

The credit providers will have 10 days to respond and state in writing if they accept, counter or decline the proposal. During this process, you will receive constant updates.

Credit Salvage Form 17

Step 4: One reduced Instalment to all your credit providers gets paid to a PDA

Like debt consolidation, you will now only have to pay a single reduced instalment to our Payment Distribution Agency. Our registered PDA will distribute your reduced monthly instalment as per our proposal.

Step 5: Court order

The agreed reduced repayment plan gets made an order of the court and the court order gets sent to your credit providers. You will maintain your monthly instalment until finished. We will issue a clearance certificate once you have settled all your creditors.


Credit Clearance Certificate after debt counselling

Step 6: Credit Clearance Certificate

We will issue you with a debt counselling clearance certificate. This clearance certificate is also known as a form 19. We can only issue this clearance certificate once you have settled all your restructured debts under the debt counselling consent or rearrangement court order.

Your Clearance certificate gets sent to all your credit providers and all credit bureaus. This is to notify all interested parties that you have completed and settled all restructured debts. The credit bureaus will close all the accounts as per the clearance certificate and remove the debt counselling indicator.

While under debt counselling you will enjoy the protection of the NCA

You enjoy full protection once you use our user-friendly Debt Review program. This process will end all worries about debt. Read our other articles here OUR BLOG. Our blog deals with marriage and debt, depression and debt, and a whole number of other interesting and informative articles. Stop legal action, expensive legal fees and blacklisting today. Enquire today about our debt review process or Contact us Today


6 Causes consumers fall into the debt trap Debt counselling Solutions

Six Causes consumers fall into the ‘Debt Trap’

Have you ever considered why you have fallen into the dreaded debt trap? Have you ever examined and analysed how you got into this serious situation of deep debt?

We all understand that in our life debt can be catastrophic, especially for the lower to middle-income earners. Falling into the dreaded debt trap causes mental stress, anxiety and can even damage or destroy relationships and marriages.

There are many factors that can lead to severe debt and many people don't know the causes behind them.

Although there are effective programs available set out by the National Credit Act like Debt Counselling, Administration and Debt Review, everyone must be aware of factors which lead to consumers feeling imprisoned by debt and to ensure they avoid getting swallowed by it.

The following are the major causes consumers fall into debt:

Loss of income or reduced monthly income (death or retrenchment)

The death of a spouse or retrenchment is unfortunate, these unforeseen circumstances which have rippling effects on our lives. Your expenses land up exceeding the monthly household income. It is important to jump into action immediately and get help from a reputable company to assist with restructured payments to your credit providers. Our Credit Salvage Debt Counselling or Debt Review program will assist over-indebted consumers manage their debt while still having enough money each month for living expenses.

Divorce and separations:

More than half of marriages end up in divorce and with it come additional pressures on each one’s personal finances, normally ending up with creditors or debts not being paid for a period of months.

Money management and overspending:

Not budgeting and overspending causes serious debt problems. Budgeting is a crucial factor for a healthy financial lifestyle. It is difficult to track spending each month without an adequate budget. Without a tool to track spending which will cause debt to creep up on you in a flash. With a well-drafted budget, it will assist you in knowing exactly where your hard-earned cash is being spent. This is the best way to cut unnecessary expenses and prevent you from falling into the dreaded Debt TrapOver-indebtedness: If you are over-indebted there are many solutions to combat this. Applying for our Debt Counselling program is a wonderful way to combat over-indebtedness. Working an extra part-time job can also ease the symptoms of over-indebtedness but there are other factors to still consider.


This is one of the world’s most popular kind of entertainment and is unfortunately also addictive. Be careful of gambling addictions and seek help immediately should gambling become a problem. Contact us today and we will assist you with the process.

Unexpected Medical expenditure and emergencies:

Lapsed policies and unexpected costly medical procedures and treatments are one of the most common reasons consumers fall into severe debt. Should this unfortunate situation occur, please seek help from us with debt counselling immediately to ensure your debt does not skyrocket out of control.

The above-mentioned circumstances are very prevalent, but you can prevent them if you conduct decent money administration and budgeting skills. Another thing to remember is that you should only spend your hard-earned money within your means. This will avoid your wealth from diminishing and becoming over-indebted. You can decrease your chances of sinking into and accruing more debt by taking prudent measures towards your financial health.

The most crucial factor is to act as soon as you feel you cannot handle your debt. Postponing dealing with your debt and to get debt help will have profound consequences, in the short term and in the long run. Contact us today for Debt Counselling, Debt Review and Credit Clearance services. We will ensure you have enough funds available each month to service debts, cater for living expenses and ultimately become debt-free.

benefits of debt counselling

Benefits of Debt Counselling

Benefits of Debt Counselling


  • Debt Counselling is much cheaper than administration and sequestration.
  • No hidden costs. All fees are charged in accordance with the National Credit Act (NCA)
  • No Additional debt counselling fees
  • Revised budget with the assistance of a registered and qualified debt counsellor
  • Pay only 1 revised instalment to all creditors
  • Protection of the Credit Act if you maintain your revised instalment
  • Peace of mind
  • Lower interest rates by acceptance of your creditors (after negotiations)
  • Budget caters for your living expenses


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