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DebiCheck FAQ

What is a DebiCheck Debit order?

DebiCheck debit order is the name for a specific type of new debit order. A DebiCheck debit order is one…

DebiCheck debit order is the name for a specific type of new debit order. A DebiCheck debit order is one that you confirm, electronically on a once-off basis (at the start of your contract). Its purpose is for you to confirm the details of the debit order with your bank before it is processed to your bank account.

Posted 2 months ago

What is the difference between the new DebiCheck debit order and other debit orders?

The new DebiCheck debit orders are debit orders that you will confirm, electronically on a once off basis. Its purpose…

The new DebiCheck debit orders are debit orders that you will confirm, electronically on a once off basis. Its purpose is for you to confirm the details of the debit order with your bank before it is processed to your account. Other debit orders are not confirmed electronically, although you still need to have a valid mandate in place. 

Posted 2 months ago

What does ‘electronically confirm’ mean?

To electronically confirm your debit order means that you confirm the details of your debit order on an electronic device…

To electronically confirm your debit order means that you confirm the details of your debit order on an electronic device such as your cellphone, your bank app, your personal computer or perhaps an ATM. Your bank will let you know which options are available for you to use.

Posted 2 months ago

Why the need to electronically confirm debit orders?

It ensures that you are in control of and aware of debit orders being processed to your bank account. Additionally,…

It ensures that you are in control of and aware of debit orders being processed to your bank account. Additionally, it provides the company that you are dealing with, with the comfort of knowing that you have acknowledged and are aware of these debits orders. It also allows your bank to record the debit order information and to check the information before they process the debit order to your account. It also ensures that no fraudelent debit orders are processed to your bank account.

Posted 2 months ago

Why is this important for me as a consumer?

DebiCheck puts you in control of the debit orders that you are able to confirm. You will have the comfort…

DebiCheck puts you in control of the debit orders that you are able to confirm. You will have the comfort of knowing that DebiCheck debit orders must be processed within the agreed conditions that you have confirmed.

Posted 2 months ago

How is DebiCheck different from what we have now?

DebiCheck allows you to confirm the debit order information with your bank, at the start of the contract. This means…

DebiCheck allows you to confirm the debit order information with your bank, at the start of the contract. This means that your bank will now have a record of all DebiCheck debit orders and will be able to verify the information before the debit order is processed to your account. Currently, banks do not have record of your debit orders and therefore cannot verify that the debit order information is correct before they process your debit order.

Posted 2 months ago

How often will I need to confirm my DebiCheck debit order?

You will only need to confirm your debit order information at the start of the contract. However, if the debit…

You will only need to confirm your debit order information at the start of the contract. However, if the debit order information that you confirmed changes, your bank will ask you to confirm the new information.

Posted 2 months ago

What do I need to do as a consumer?

For existing debit orders – nothing. For new DebiCheck debit orders, you will need to check and confirm the new…

For existing debit orders – nothing. For new DebiCheck debit orders, you will need to check and confirm the new debit order information in the manner requested by your bank. This could either be in person (face-to-face), using online banking or your banking app or remotely by call centre or a request sent via your mobile phone.

Posted 2 months ago

Who made this decision to implement DebiCheck debit orders and why?

During the last couple of years debit order abuse has increased. On the one hand, there has been an increase…

During the last couple of years debit order abuse has increased. On the one hand, there has been an increase in the number of debit orders being processed to consumers’ bank accounts without their consent. For this reason, the South African Reserve Bank (SARB) decided to review the debit order landscape and during 2013 instructed the Payments Association (PASA) and the banks to address these issues. DebiCheck aims to address issues by introducing electronic consumer confirmation for all DebiCheck debit orders.

Posted 2 months ago

What Should I Do if I want to pay me Fees via DebiCheck?

The Only change is one vital extra step: You have to electronically confirm the debitCheck Debit Order. if you want…

The Only change is one vital extra step: You have to electronically confirm the debitCheck Debit Order. if you want to pay our fees in affordabilty repayments monthly indicate this by choosing the installment which is affrodable for you on your application form. We will submit your request to your bank. Your bank will send you a message to confirm if you aware of this new debit order instruction. You electronically confirm the debit order information with your bankvia your banks's ATM, banking App, online banking, USSD or contact centre.

Once confirmed you and Credit Salvage have a valid and confirmed debit order agreement for the period you agreed. this will either be over 2, 3 ,4 or 5 months.

Posted 2 months ago

Is DebiCheck safe to use?

The DebiCheck system was designed by banks according to the prescribed Industry standards and is therefore safe and secure. 

The DebiCheck system was designed by banks according to the prescribed Industry standards and is therefore safe and secure. 

Posted 2 months ago

Where can I get more information?

Visit www.debicheck.co.za  or you can contact your Bank.

Visit www.debicheck.co.za  or you can contact your Bank.

Posted 2 months ago

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